Privacy Policy

This policy explains what personal information the Bzana mobile app collects, why we collect it, and the choices you have. By using the app you agree to this policy.

1. Information we collect

• Phone number: used as your account identity and to send you a one-time verification code (OTP) when you sign in.
• Name: the display name you provide when creating your account.
• Delivery addresses: addresses you add to receive orders, including the precise location (map coordinates) you pin for a delivery address.
• Order information: the items you order, amounts, and order status/history.
• App activity and device information: see "Analytics and diagnostics" below.

2. How we use your information

• To authenticate you and keep your account secure.
• To process, deliver, and support your orders.
• To show your cart, wishlist, addresses, and order history across your devices.
• To operate, maintain, and improve the service.

3. Sharing with third parties

We do not sell your personal information. We share it only as needed to run the service:

• SMS provider (OTPIQ): receives your phone number to deliver your verification code.
• Sellers / stationeries: receive the order details and delivery address (including delivery location) needed to fulfil an order you place with them.
• Delivery partner: receives the delivery address and precise location for an order to route and complete delivery.
• Analytics providers (Google Firebase, Microsoft Clarity): receive app usage and device data as described in "Analytics and diagnostics" below.
• Hosting: our servers are hosted on a private virtual server; data is stored there.
• Legal: where required by applicable law.

4. Analytics and diagnostics

We use Google Firebase (Analytics, Crashlytics, Performance Monitoring) and Microsoft Clarity to understand how the app is used and to find and fix problems. These tools may collect:

• App interactions (screens viewed, taps, navigation) and in-app search history.
• Crash logs, diagnostics, and other app performance data.
• Device and other identifiers (e.g. device model, OS version, install/instance IDs).

This data is used to monitor app health, diagnose and fix bugs or crashes, and improve the app. It is not used for advertising.

5. Data retention

We keep your account information for as long as your account is active. When you delete your account (see below), your personal data (phone number, name, saved addresses, cart and wishlist) is removed or anonymized. Order records may be retained in anonymized form (no longer linked to you) for accounting and business record-keeping.

6. Deleting your account

You can delete your account at any time from within the app: Account → Edit profile → Delete account. This permanently removes your personal data as described above. You can also request deletion via the account deletion page.

7. Security

Data is transmitted over encrypted HTTPS connections. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

8. Children

Bzana is a marketplace for pamphlets, stationery, and study materials and may be used by students of school age, including children, typically together with a parent, teacher, or guardian. We only collect the personal information described in this policy (account phone number and name, delivery addresses, order history, and app usage/diagnostic data) and do not knowingly collect more information from children than is needed to provide the service. We do not show behavioral or interest-based advertising to any user. Parents or guardians who believe a child has provided personal information beyond what is described here can contact us using the details below to review or delete it.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the effective date at the top of this page.

10. Contact

Questions about this policy or your data? Contact us at support@bzana.krd.